We accept your orders in the most convenient way for you: through our website - www.ayaestatevineyards.com, by phone at 0882387197, and via email at contact@ayaestatevineyards.com.

Mandatory. Our website and services can only be used by adult citizens. By submitting your order through the website www.ayaestatevineyards.com, you declare that you are over 18 years old and that the person designated for contact upon delivery of the package is also an adult.

Unfortunately, he will not be able to receive the package. It is best when purchasing to specify a delivery address where an adult will be present to wait for and accept it.

All orders received and paid by 4:00 PM on a working day are processed and handed over to the courier within 3-5 days. Orders received after 4:00 PM are processed and submitted to the courier on the first working day following the day the order was placed.

You can pay for the services and products offered by us using a debit or credit card.

You can pay for the services and products purchased from us in one of the following ways: by cash on delivery or by card.

Yes, we do. You can pay for your wine orders with either a debit or credit card.

Online payments are made with a personal credit/debit card or your company's card under secure conditions. The following credit and debit cards are accepted: Maestro, Visa (all types), MasterCard (all types), AMEX, Diners Club; and for direct credit card payments: Maestro, Visa (all types), MasterCard (all types).

You will receive an invoice for every order submitted to us. If you wish to receive an invoice issued in the name of a legal entity, please enter the details of the legal entity in the order notes.

The invoice is sent with your order in the manner you prefer: electronically via email when purchasing products or services provided online (such as electronic gift cards) or by courier, attached to the package with your order.

We use the services of Speedy couriers. You can learn more here www.speedy.bg/en

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We deliver wine almost throughout the entire country, except for very small populated areas.

Wines ordered through our online store are delivered by the courier company Speedy.

Depending on the courier's rate. For more information https://www.speedy.bg/public/en

You can track the status of the shipment using the consignment note number it is traveling with at www.speedy.bg.

Your wine package travels in special packaging that secures the product and, if necessary, is also insured! Please, if you find upon receipt that the package is damaged or damp, do not accept the shipment before requesting the "package inspection" option from the courier. In case you detect breakage or shortage, please notify us at phone number 0882 387 197 before accepting the shipment and fill out a complaint form for the courier service. The latter should be provided to you by the courier.

Standard delivery is within 3 to 5 days depending on availability. If you have a specific inquiry, you can do so by calling 0882 387 197.

За да върнете продукти, закупени от Aya Estate Vineyards, моля попълнете формуляра по-долу и върнете стоките заедно с него на адрес: Получател: Сийуайнс АД София, бул. България № 106, вх. Д, ап. 9.

To return products purchased from Aya Estate Vineyards, please fill out the form below and return the items along with it to the following address: Recipient: Seewines AD Sofia, Bulgaria Blvd. № 106, Entrance D, Apt. 9.

The refund for returned products is carried out within 14 days from the date of receiving the returned shipment. The refund is made to the bank account you specified in the product return form.

Complaints (for defects in the wine, such as a corked bottle) are accepted within 14 days after purchasing the product.

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