Terms of Use

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Terms of Use

Terms of Use

I. GENERAL

1.1. These Terms and Conditions of Use regulate the content and performance of distance purchase contracts through the Online Shop accessible via the Site www.ayaestatevineyards.com

1.2. The Site and the Online Shop accessible through it allow Customers to browse the goods and conclude a contract for their purchase.

2. The Online Shop is maintained by Seewines JSC, with UIC 202972213, based in the town of. Sofia and management address "Vitosha" district, bul. "Bulgaria", 106, in. D, telephone number: +359882387197, contact e-mail: contact@ayaestatevineyards.com

3.1. The General Terms and Conditions are binding and binding on all Customers, including all persons who visit and/or use the Site, register on the Site and/or purchase Goods through the Online Store. By accessing the Site, persons using the Site agree to and fully accept and are bound by the General Terms and Conditions as they exist at the relevant time.

3.2. Any use of the Online Shop and the Services means that the Customer (a) has carefully read these Terms and Conditions of Use and (b) has unconditionally agreed to be bound by them and (c) is of legal age and capacity. If a person does not agree to these Terms of Use and the Privacy Policy, is not of legal capacity and/or is under the age of majority, he or she should immediately discontinue accessing the Site.

4. The General Terms and Conditions automatically apply to all distance sales contracts concluded through the Online Shop, unless there is another valid contract between the Supplier and the Customer that excludes or limits their application.

5. In the event of a conflict between the General Terms and Conditions and what is stipulated in a separate contract between the parties, the specific terms of the contract shall prevail.

6. The Website contains the main characteristics and Prices of the Goods. The same may be changed by the Supplier at any time. For technical reasons, they may contain errors for which the Supplier shall not be liable.

7. Except where expressly stated otherwise, all rights in respect of the Site, the Online Shop and the Information, including copyright and other intellectual property rights, are owned by Seewines JSC or its affiliates and are protected by Bulgarian and European legislation in the field of copyright and related rights and trademarks and geographical indications. Nothing within the Site shall be construed as granting consent or permission to Customer to use any photograph, trademark, logo or other information from its contents. Copying or downloading information from the Online Store does not transfer to Customer the copyright in such information. The contents of the Site may be changed at any time at the discretion of the Supplier.

II. DEFINITIONS

Throughout these Terms of Use, the words and phrases listed below will have the meanings described herein, singular and plural, whether or not articulated, except to the extent that the context suggests a different meaning and unless otherwise agreed:

1. Supplier - shall refer to Seewines JSC, UIC 202972213, with its registered office in. Sofia and the address of management "Vitosha" district, bul. "Bulgaria", 106, in. D.

2. Website - shall refer to the website maintained by the Provider, accessible at the Internet address www.ayaestatevineyards.com, together with the digital content located thereon.

3. Online shop - shall refer to the electronic trading platform accessible via the Site, which is used by the Supplier to offer Goods for sale, place orders and conclude distance sales contracts for Goods in accordance with these Terms of Use.

4. Customer/User - any adult (18 years of age or older) and able-bodied natural person, whether or not registered on the Site through a User Account, who uses the Site in any way, including but not limited to browsing it, placing orders from the Online Store, purchasing Goods, returning Goods, etc.

5. Goods - shall refer to any of the items offered by the Supplier through the Online Store.

6. User Profile - will refer to a distinct part of the Site consisting of an electronic address (email) and a password that allows the Customer to submit an order and which contains information about the Customer provided by the latter when registering on the Site, as well as a history of some of his actions in the Online Store (orders, addresses, name, method of delivery, etc.).

7. Price - will refer to the final price per unit or for a certain quantity of Goods, including value added tax (VAT) and any additional taxes and charges according to the applicable legislation. The Price of the Goods shall NOT include the Delivery Price. In the case of promotions, discounts, campaigns, the Price shall be valid only for their respective period in which they are provided.

8. Delivery Price - shall refer to the cost of transport and delivery of the Goods to the Customer, inclusive of Value Added Tax.

III. CHARACTERISTICS OF THE ONLINE SHOP

1. The Online Shop is an e-commerce platform, accessible via the Site, through which Customers are able to enter into distance contracts for the purchase and delivery of the Goods offered by the Supplier, including:

1.1. Register and create a User account in the Online Store;

1.2. To view the Goods displayed in the Supplier's product catalogue, their main characteristics (content, description, etc.), prices and delivery terms;

1.3. To enter into contracts with the Supplier for the purchase and delivery of the Goods available through the Online Store;

1.4. To make payments in connection with the contracts concluded with the Supplier, in accordance with the payment methods supported by the Online Store, if any.

1.5. To receive information about new Goods, services or other promotions offered by the Supplier through the Site;

1.6. To enquire about future availability of out-of-stock Goods, and to track the status of their orders placed by the Online Store;

1.7. To be notified of their rights under applicable laws and to exercise those rights.

2. The Supplier shall create and maintain on the Online Store platform a product catalogue of the Goods available for sale, for which purpose each individual Good shall be individualized by name and image.

3. The accessible product catalogue in the Online Shop does not constitute a binding commercial offer (public invitation) for the Supplier within the meaning of Article 290 of the Commercial Act.

4. The Website, the Online Shop and all of its functionalities are only available to able-bodied natural persons over 18 years of age (adults).

4.1. The User declares his/her age by clicking on the explicit confirmation that he/she is 18 years of age or older when accessing the Site. The Provider shall not be liable for any fraudulent declaration of age by the User.

IV. CREATING A USER PROFILE

1. Registration (creation of a User profile) in the Online Shop is absolutely voluntary and free of charge. Registration is only necessary when using certain functionalities of the Site. The User may browse the Site and the Goods offered freely without creating a User Profile. Registration is not a prerequisite for placing an order and concluding a contract for the purchase of the Goods.

2. In order to register, the User must fill in the registration form located on the Site, containing first and last name, telephone number, email address and selected user password. The fields that must be completed are explicitly marked.

2.1. A user profile can also be created by a User by accessing the Site through his/her account on the platforms of third-party information society service providers (e.g. Facebook, Google, etc.). For this purpose, the User account login menu comprehensively contains the options for logging in via such account.

2.2. The services for registration via third-party accounts are offered and administered entirely by the respective platform and are only integrated via open source on the Site, therefore the Provider is not responsible for the previous processing of the data provided to it by the respective platform as well as for the reliability of the information it will receive.

3. After filling in his/her details, in order to complete his/her registration, the User must click on an explicit button which ensures that he/she has read and accepted these Terms of Use as well as the Provider's Privacy Policy. The User will also be given the opportunity to consent to receive information regarding discounts and promotions via email - this consent is not required to complete registration.

4. After completing the previous steps to finalize their registration, the User clicks the confirm registration button and then receives an e-mail message confirming their registration to the e-mail address they have provided. The content of the received e-mail message contains an individual hyperlink to activate the requested User profile. Upon clicking the hyperlink, the newly created User profile is activated and can be accessed at any time by the User using the specified email address and user password.

5. Before completing an order through a User Profile, the User shall additionally provide a shipping address in case he wishes the ordered goods to be delivered to an address he has specified. The data will be saved in the User Profile, processed in accordance with the Supplier's Privacy Policy and may be used in a subsequent order, or edited/deleted at any time by the User.

6. In providing data to create a User Profile and to place an order, the User agrees to:

6.1. To provide true, accurate, current and complete information about himself/herself when completing the registration form;

6.2. To make changes to such personal data as necessary to ensure its truthfulness, accuracy, timeliness and completeness.

7. In the event that the User provides false, inaccurate, outdated or incomplete information, the Provider shall have the right to block and/or delete the User's account and deny the User further access to some or all of its services.

8. The Supplier shall not be liable for incorrect and/or inaccurate order execution, including for undelivered orders or invoices made in connection with the information received from the Customer. In such cases, the cost of return to the Supplier, or re-shipment of Goods to the Customer shall be borne by the Customer.

9. The User is responsible for maintaining the confidentiality of his/her User Profile. The User shall immediately notify the Supplier of any unauthorised use of the User Profile, or any other breach of security. The User shall be fully liable for any damages incurred by him/her and/or the Provider due to the unauthorized use of his/her Online Store access data by a third party.

10. After creating a User Account, the User may authenticate his/her identity each time he/she visits the Site by entering his/her user details (email address and password) into the User Account login system.

11. In case the User forgets (loses) his password, he can request the Provider to create a new password by clicking on the button for this on the User Profile login page, and the Provider will automatically send an e-mail message to the User's specified e-mail address containing an electronic password recovery form.

V. ORDERS AND CONCLUSION OF CONTRACT

1.1 The Customer is entitled to order all Goods offered for sale through the Online Shop and available at the relevant time. Orders are placed online via the Site and are accepted 24 (twenty-four) hours a day, every day. Orders are processed manually by the Supplier's employees during standard business hours.

1.2. The Supplier does not guarantee and is not responsible for the processing of orders by the electronic system, which may at any time be non-functional.

1.3. The Supplier shall have no obligations and shall not be liable to the Customer in connection with any order placed by the Customer for Goods, stock, etc. until the order has been confirmed in accordance with clause 2.6 of this Section.

2. The contract for the purchase and sale of Goods shall be deemed to be concluded between the Customer and the Supplier upon the successful completion of the following procedure:

2.1. Visiting the Online Store by accessing the Site by the Customer;

2.2. Selecting the Good(s) from those offered by the Supplier and adding them to the shopping cart. The Goods may be the same or different. The addition of Goods to the basket does not result in the Goods being reserved for the relevant Customer, or in the order being registered;

2.3. Provision of the necessary data to individualize the Customer as a party to the contract, or login to the User Profile, in case the same have been previously saved in it. Customer's individualizing data are names, telephone number and delivery address;

2.4. Choice of payment method for the Price, together with the Delivery Price;

2.5. Confirmation of the order by the Customer by clicking on an explicit interactive button to do so, such confirmation of the order being binding on the Customer, who expressly agrees to the terms of the purchase contract for the Goods selected and ordered;

2.6. Receipt of an email and telephone call to confirm the order with its details.

2.7. Payment of the price of the Goods in accordance with the provisions of Section VI of these Terms and Conditions, except in the case of payment on delivery;

3.1. The contract for the sale of Goods at a distance between the Supplier and the Customer shall be deemed to have been concluded from the time of receipt of the email and telephone call confirming the order under clause 2.6 of this Section, both confirmations being cumulatively necessary for its conclusion. The contract of sale shall consist of these Terms and Conditions and the confirmation under clause 2.6 of this Section.

3.2. The Contract shall be deemed to have been concluded only for those Products whose order has been expressly confirmed by the Supplier. The Supplier shall not be obliged to supply any other Goods which may have been part of the Customer's order but whose order has not been expressly confirmed by the Supplier.

3.3. In the event that the Customer has ordered Goods marked as available in the Online Store due to a technical error, but the same are not actually available and cannot be delivered, the Customer shall receive an information email about this circumstance or a call. In such a case, the Customer's order shall be deemed to have been definitively withdrawn without the conclusion of a contract of sale, for which the Supplier shall not be liable.

3.4. The Parties may specify delivery of Goods to replace the missing Goods in a telephone call, for which the Supplier shall also send a confirmation email. In this case, the Customer shall only be bound by the offer once it has signed it or once it has sent its written acceptance of the offer. In the case of a distance contract concluded by telephone, the contract shall become effective and the Customer shall be bound by the offer from the day on which the Supplier has received the Customer's written consent.

3.5. When ordering 6 (six) or more items (Goods) of the same type, the Customer shall be charged a discount (discount) on the final sale price of 10% (ten percent) of the total value thereof. The amount of the discount and its accrual shall be displayed in the shopping cart prior to order completion. The Supplier shall not be liable for non-accrual of the discount due to a technical error or error in processing the order. The Supplier shall discontinue this practice at any time.

4. In the case of ordering Goods without using a User Account, the Customer accepts these Terms of Use and the Supplier's Privacy Policy at the time of finalizing the order by clicking on an explicitly created interactive button to do so.

5. The Supplier has the right to refuse to execute the order placed by the Customer even after the confirmation within the meaning of clause 2.6 of this Section or clause 3.4 of this Section, for which it shall notify the Customer, in the following cases:

5.1. Non-receipt of remittance for payment of the order within 24 (twenty-four) hours of the Supplier's confirmation and/or non-acceptance of the transaction by the Customer's issuing bank in the case of online payment (in case such option is available);

5.2. Failure to provide correct Customer details;

5.3. Customer's provided data is incomplete and/or incorrect;

5.4. Periodic breach of these Terms of Use by the Customer.

VI. PRICES AND PAYMENT

1. The prices indicated in the Online Shop are quoted in Bulgarian levs (BGN), inclusive of value added tax (VAT), as well as all other taxes and fees provided for in the applicable Bulgarian legislation. The Supplier reserves the right, without notice, to change the prices of the Goods at any time, except for Goods already ordered by the Customer whose order has been confirmed by the Supplier under the terms of Section V. VAT shall be applied at the statutory rate in force at the time the order is placed. The prices of the Goods displayed on the Site do not include the Delivery Price.

2. Payment of the Price is a condition precedent to the transfer of ownership of the Goods to the Customer and acceptance of the order. By accepting these Terms and Conditions, the Customer undertakes to pay the Supplier in advance, in full, the sale price of each Good ordered from the Online Store, except in the case of payment by "cash on delivery".

3. The Customer shall be entitled to choose from the following payment methods and the choice shall be made at the time of ordering:

7. In the case of payment by selected method "cash on delivery" at delivery, the Customer receives from the courier a fiscal receipt, which indicates the total amount due for the order. The Customer shall hand over to the courier the total amount due, including the Price of the Goods and the Delivery Charge, if any, stated on the invoice/receipt.

The payment shall be noted in the acceptance document which serves as a receipt and certifies the delivery of the Goods by the Courier to the Customer. By signing the acceptance document, the User authorises the courier to transfer on his behalf and for his account to the Supplier the amount indicated in the fiscal receipt.

VII. TERMS OF DELIVERY

1. The delivery of the Goods shall be carried out through a courier company selected by the Customer through the available ones in the Online Store.

2. The Customer receives the Goods at the address indicated by him when placing the order, or the office of the selected courier company. The Products shall be delivered only to regular postal addresses. The Supplier shall not be liable for non-delivery of the Goods and resulting damages to the Customer in the event that the Customer has provided an invalid, non-existent or foreign address, or that the courier is unable to contact the Customer due to providing a foreign or incorrect telephone number. The transfer of risk to the Customer takes place upon delivery, so it is important that the Customer takes all measures to ensure receipt of their order at the address provided.

3. Deliveries shall be made in a timely manner in accordance with the Supplier's existing internal delivery plan and the chosen courier company. The goods shall be delivered by the Supplier to the selected courier company within 7 (seven) working days from the date of finalisation of the order (the confirmation sent in accordance with Section V). The time limit may be extended in the event that the Goods are not available at the time, for which the Customer will be expressly warned.

4. The specific delivery time depends on the conditions of the chosen courier company.

5. The price of the Goods as quoted in the Online Shop does not include postage and shipping costs. The cost of postage or transport costs is not determined by the Supplier, but by the tariff of the selected courier company, and is provided as information to the Customer when selecting the Goods for the conclusion of the purchase contract and before finalizing the order.

6. The Customer undertakes to provide the Supplier and the courier with all possible assistance in connection with the delivery and to notify the Supplier of any circumstances which may impede delivery.

7. Upon delivery, the Customer shall sign the bill of lading provided by the courier service, thereby certifying the accurate execution of the order.

8.1. The Customer must inspect the Goods at the time of delivery and handover by the courier/postal operator and if they do not comply notify the Supplier immediately. If in such event the Customer fails to notify the Supplier, the Goods shall be deemed to have been approved as conforming and this shall not limit the right of withdrawal under Section IX and the right to make claims.

8.2 The Customer shall be entitled to exercise its right of reclamation and there shall be a statutory warranty in respect of the Goods in accordance with the rules of applicable law, including the Consumer Protection Act and the Digital Content and Services and Sale of Goods Act, if applicable.

9. The Goods shall be supplied in quality and with packaging as agreed below and in accordance with usual commercial practice. Unless otherwise agreed, the Supplier shall deliver the Goods to the Customer in its own packing materials.

VIII. TITLE AND RISK

1. Ownership of the Goods shall be transferred by the Supplier upon their delivery to the Customer, after payment by the Customer. The handover of the Goods shall be evidenced by the Customer's signature on the acceptance slip provided by the courier company.

2. The risk of accidental loss/damage to the Goods, as well as the risk of any costs that may arise in connection with the Goods shall be transferred to the Customer at the time of delivery of the Goods to the Customer by the courier. Completed delivery to the Customer shall be evidenced by a bilaterally signed dispatch note, delivery note, or other written document of equivalent significance. In the event of loss or damage during delivery of the Goods, the Customer may claim compensation or liquidated damages from the courier company.

3. The Customer agrees that the Supplier has no obligation to insure the Goods, including taking out transport insurance.

IX. RIGHT OF REFUSAL

1. The Customer shall have the right, without compensation or penalty and without assigning any reason, to withdraw from the contract within 14 days from the date of acceptance of the Goods by the Courier.

2. The right of withdrawal applies to a contract concluded at a distance between the Supplier and the Consumer.

3. The right of withdrawal does not apply to contracts for the delivery of:

3.1. Goods that have been printed after delivery and cannot be returned for reasons of hygiene or health protection;

3.2. Goods made to the consumer's order or according to his individual requirements;

3.2. Delivery of goods which, by their nature, may deteriorate or have a short shelf life.

3.3. For the supply of alcoholic beverages, the price of which is agreed upon the conclusion of the contract of sale, where the delivery can be made no earlier than 30 days from the conclusion of the contract, and the actual value of which depends on market fluctuations that cannot be controlled by the Supplier;

4.1. The User shall be entitled to submit the withdrawal statement under this Article directly to the Supplier using the single withdrawal form available on the Site and Appendix No. 1 to these Terms of Use.

4.2 In order to exercise the right of withdrawal, the User shall complete and send electronically via the Site, if possible, or to the following email info@arkana.bg the single withdrawal form available in Appendix No. 1 to these Terms of Use or another unambiguous application. The Supplier shall send the User an acknowledgement of receipt of the User's cancellation to the correspondence email provided.

5. When the User exercises his right to withdraw from the distance contract, the User must send or hand over the Goods back to the Supplier or to a person authorized by him (including a courier) without undue delay and no later than 14 days from the date on which the User has notified the Supplier of his decision to withdraw from the contract.

6. Where the Consumer has exercised his right to withdraw from the distance or off-premises contract, the Supplier shall refund all sums received from the Consumer without undue delay and not later than 14 days from the date on which the Consumer was notified of the decision to withdraw from the contract and in the event that he has already received back the Goods subject to the contract.

7.1. The Supplier shall refund the amounts received from the Consumer using the same means of payment used by the Consumer in the original transaction, unless the Consumer has expressly agreed to the use of another means of payment and provided that this does not involve any cost to the Consumer.

7.2. In the event that the User wishes to have the amounts due under the withdrawal from the Contract, exercised within 14 days of receipt of the Goods, refunded by postal order/money order, the service fee charged by the relevant courier/postal operator shall be at the expense of the User and shall be determined by the courier/postal operator. The Supplier shall not influence, determine or benefit from this charge in any way.

8. In the event that the Goods, for which the User has cancelled the concluded contract within 14 days of receipt of the Goods, are paid for by bank card, the refund of the amount paid shall be made only by credit transaction on the same bank card with which the payment was made.

9. In the event of the exercise of the right of withdrawal, the cost of returning the Goods delivered shall be borne by the User. The Supplier shall also have no obligation to reimburse the additional costs of the original delivery of the Goods.

10. The User undertakes to store the Goods received from the Supplier and to ensure that their quality and safety are maintained during the period in which he has the right to exercise his right of withdrawal.

11. Goods for which the right of withdrawal is exercised shall be sent without cash on delivery to the address of the Supplier, namely Harsovo, Melnik. Goods sent COD will not be accepted by the Supplier, or if accepted, the delivery costs will be deducted from the amount, due to the Consumer.

12. The User shall return the Goods in a merchantable condition. Merchantable means in a condition to allow the subsequent sale of the Goods as new. In the event that the Goods are in a defective commercial condition, the Supplier shall be entitled, at its discretion, to refuse to accept the withdrawal from the Contract or to charge the Consumer the cost of returning the Goods to a commercial condition. The Consumer shall be liable for the diminished value of the Goods caused by testing them other than as necessary to ascertain their nature, characteristics and proper functioning.

13. When returning the Goods, the User shall return them together with the complete set received, as well as all accompanying documents - receipt, invoice, acceptance report (if any).

14. When exercising the rights under the Purchase and Sale Agreement, the User shall be obliged to indicate accurately and unambiguously the contract and the Goods in respect of which he exercises the rights.

X. TERMINATION

1. These Terms of Use and the contract between the Customer and the Supplier are terminated in the following cases:

1.1. 1.1. In case of dissolution and liquidation or bankruptcy or death of one of the parties to the contract;

1.2. Mutual consent of the parties in writing;

1.3. In the event of objective impossibility of either of the parties to the contract to perform its obligations;

1.4. In case of seizure or sealing of the equipment by governmental authorities.

2. The Provider shall have the right to unilaterally terminate the Contract at its sole discretion, without notice and without compensation, if it finds that the Customer is using the Site and/or the Online Shop in violation of these Terms of Use, the legislation in the Republic of Bulgaria and the EU, generally accepted moral norms or generally accepted rules and practices in e-commerce.

XI. LIABILITY

1. The Supplier shall not be liable for non-performance in the broad sense caused by force majeure (force majeure, fortuitous event or other circumstances beyond the Supplier's control, including obstacles or difficulties in the operation of sub-suppliers, the production or transport sector, any prohibitions, difficulties, instructions and acts of state and municipal authorities domestic or foreign, etc.). In the event of force majeure, the Customer shall not be entitled to cancel or refuse acceptance of deliveries made in delay. If, by reason of the Force Majeure Event, any delivery is delayed for more than thirty (30) days beyond the stipulated time, the Supplier shall be entitled, at its sole discretion, immediately after the expiry of the time limit or later: (i) to terminate the Contract, or (ii) to refuse specific deliveries by notice with immediate effect. In the event of force majeure, the Supplier will notify the Customer of the delay and the expected delivery time, and the Customer shall not be entitled to rescind or cancel the contract prior to the expiry of any further notified delivery time.

2. The Customer's use, handling and processing of the Goods shall be at the Customer's risk. The Supplier shall not be liable for the conformity of the Goods delivered with the purposes for which the Customer intends to use them, nor for any damage of whatever nature which may arise as a consequence of the use of the Goods in the broad sense. The Customer undertakes to check the conformity of the Products with the intended use.

3. The Supplier shall be liable for damages caused intentionally or by gross negligence, in breach of a material contractual obligation and in accordance with the mandatory provisions of the applicable law.

4. The Customer shall not be entitled to set off its claims against the Supplier's claims, unless the same have been expressly acknowledged in writing by the Supplier and the latter has approved the set-off.

5. The Supplier shall not be liable for the non-performance of a courier, carrier, or freight forwarder, or their subcontractors.

6. The Supplier shall be liable for delayed acceptance or unreasonable refusal to accept Goods by the Customer as a result of exercised rights of withdrawal or claims.

7. In the event of delayed acceptance or unreasonable refusal to accept Goods by the Customer, the Supplier shall be entitled to refuse deliveries in whole or in part, in connection with the affected Contract and any other legal relationship with the Customer and/or to terminate the Contract without notice. In the event of delay in acceptance and/or unreasonable refusal to accept Goods, the Customer shall pay to the Supplier all costs arising from the unreasonable refusal and/or delay in acceptance of the Goods, including but not limited to the costs of storage and transportation.

8. The actual characteristics of the Goods may differ from the description presented in the Online Shop. The description of the Goods may have been sent to us by the manufacturer or another trader and there may be deviations in this respect. The Supplier shall not be liable in the event that the product characteristics stated in the Online Shop for a Good differ from the actual Goods offered, or all or any part of them are not stated at all.

XII. INTEGRITY, AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS

1. These Terms and Conditions consist of all the clauses that make them up. Failure to refer to any of these clauses shall not constitute a waiver of these Terms of Use. In the event that one of the clauses is invalid, this shall not invalidate the remaining clauses.

2. These Terms of Use may be amended by the Supplier, of which the Supplier will give appropriate notice to the Customers.

3. The Customer agrees that any additions and amendments to these Terms of Use shall be effective against the Customer upon their publication on the Supplier's website.

4. The Supplier shall publish these Terms of Use on the Site, together with all supplements and amendments thereto.

5. The Supplier shall have the right to unilaterally change the Terms and Conditions, including but not limited to changing the Goods, their parameters and characteristics, any delivery terms of the Goods and any other information published on the Site.

XIII. OTHER CONDITIONS

1. The Supplier and the Customers undertake to protect each other's rights and legitimate interests, as well as to protect their trade secrets which have become known to them in the course of the performance of the Contract and these Terms of Use.

2. Users agree that all information required by the Consumer Protection Act and/or other applicable laws may be provided via the Online Store interface or email.

3. The Supplier and the Customers undertake not to make public any written or oral correspondence held between them during and after the Contract Period. The publication of correspondence in print and electronic media, internet forums, private or public websites, etc. may be considered to be in the public domain.

4. Consideration of complaints, objections and recommendations from users

4.1. The User has the right to send complaints, objections and recommendations to the Provider by email: contact@ayaestatevineyards.com or to the address. The Supplier may contact the Provider at Sofia Blvd. "Bulgaria" 106, entrance D, floor 4, app.9

4.2 The request shall specify the person from whom it originates, contact details of the person, the action/inaction of the Provider against which the request is directed and what it consists in. Anonymous requests shall not be considered.

4.3. The Provider shall consider the requests within one month of receipt and shall respond in writing to the requester. The reply shall be sent by the method indicated by the requester, either to an address or by e-mail.

5. The laws of the Republic of Bulgaria shall apply to any matters not covered by these Terms of Use relating to the performance and interpretation of a contract between the Supplier and the Customer.

6. These Terms of Use shall come into force on 10.05.2024.

7. All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, shall be resolved by the courts of the Republic of Bulgaria.

8. The Customer has been informed of the possibility to resort in case of a dispute to a conciliation commission under the CPA, a mediation procedure, EU online dispute resolution or any other alternative dispute resolution method.

9. Supervisory authorities:

- Data Protection Commission

Address. Personal Data Protection Authority, Sofia, 2 Tsvetan Lazarov Str,

Tel.: (02) 940 20 46

Fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

- Commission for Consumer Protection

Address. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,

Tel: 02 / 980 25 24

Fax: 02 / 988 42 18

Hotline: 0700 111 22

Website: www.kzp.bg